Contact us
How to reach the 58th Floor AI Trend team about a video, a payment, a refund, a report or your data.
Write to support@58thflooraitrend.com. A person reads every message.
Help with a video or a payment
Write from the email on your account and include the date of the purchase or render. If you have the link to your video, include it too: it lets us find it quickly.
Refunds
Videos that fail return their credits automatically. Our Refund Policy explains how it works and how long cash refunds take to appear.
Report content
To report a video or a template page, email support@58thflooraitrend.com with the video file or its URL, or the template page URL. Our Acceptable Use Policy at /acceptable-use explains what is not allowed, how fast reports are handled, and how to appeal.
Privacy and data requests
To ask what data we hold, or to have your photos, videos or account deleted, email us from the address on your account. Our Privacy Policy has the details.